Free delivery for purchases of $100 and above (excluding GST)

Frequently Asked Questions


At The Stationery Shop, our aim is to be the partner of your choice. This FAQ page features common questions you may have while shopping with us online. Remember, we're just a call away if you need further assistance.

Ordering Online

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Delivery & Returns

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Others

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Ordering Online


How to Re-order replenishment of our office supplies?

When it’s time to replenish your office supplies, simply :

1) Go to “My Account
2) Click on the previous order that you wish to re-order
3) Click on the “ORDER AGAIN” button

What are the payment options?

Cash or Corporate Cheque on delivery/collection.  We can submit E-Invoice upon request.

What is the minimum order amount?

We require a minimum of S$50.00 (not including GST & shipping) to process an order.

How do I know that my order is being processed?

A confirmation email will be sent to you within 1 working day, which contains your order details.  Delivery/Collection arrangement shall be advised accordingly.

Is it possible to make changes to an already submitted order?

Yes, contact us as soon as possible. Delivery date are subjected to change depending on when the changes were made.

What is your refund / exchange policy?

We are not able to accept refunds.

All exchange requests have to be made within 3 working days from date of delivery.

Printer supplies (ink cartridges and toners) are not exchangeable unless they are defective. We will send to the manufacturer to repair. It will be returned upon collection from the manufacturer. However, if the manufacturer require the buyer to send the defective item themselves, customer will have to do so.

Office equipment are not exchangeable. If it is defective, we will send to the manufacturer to repair. Once repaired, we will deliver it back.

We will exchange, with no delivery charges, only if item is defective or wrong item delivered. Otherwise, there will be $10.70 delivery charge per trip for exchange.

Do I have to pay GST?

We are a GST registered company. As such, GST is payable.

Are the listed prices inclusive of GST?

Yes, prices displayed are inclusive of GST.

A breakdown of taxes will be displayed at the checkout page.

Delivery & Returns


How long will it take for my order to reach me?

Within 3 working days from order date, unless otherwise stated.  Delivery timing: Weekdays (except PH) between 10am to 5.30pm.

Delivery/Collection arrangement shall be advised accordingly via email/sms.

We do not deliver to Sentosa and Jurong Island.

How much does delivery cost?

Free Delivery for all purchases of S$107 and above (in a single order), excluding trip to Jurong Island or Sentosa. Otherwise, delivery is chargeable at $10.70/trip.

We do not deliver to Jurong Island and Sentosa.

Do you ship outside of Singapore?

Please contact us to enquire further.

Do you offer express delivery for urgent orders?

Subject to delivery schedule. Please call or email us to check availability.

Can I arrange self-collection?

Yes, strictly with prior notification and arrangement. Collection lead time shall be 3 working days, unless otherwise stated.  Please call or email us to arrange self-collection.  Self-collection timing: Weekdays, except Public Holidays, between 11am to 4pm.

If I am not satisfied with an item, can I return it for refund?

No, we are not able to accept refunds.

All exchange requests have to be made within 7 working days from date of delivery.

Printer supplies (ink cartridges and toners) are not exchangeable unless they are defective. We will send to the manufacturer to repair. It will be returned upon collection from the manufacturer. However, if the manufacturer require the buyer to send the defective item themselves, customer will have to do so.

Office equipment are not exchangeable. If it is defective, we will send to the manufacturer to repair. Once repaired, we will deliver it back.

Others


Are you a GeBIZ Trading Partner?

Yes.  Payment can be by e-invoicing.

Are the online prices same as the prices in your physical store?

No. Enjoy even more attractive prices and special deals when you shop at our online store.

How can I check my order history?

Login to “My Account” to check your account and order details.

Do you provide invoices?

Yes, we do upon delivery or self-collection.

Have other questions or need further assistance?