If you become a registered user, you will provide true, accurate and complete registration information and, if such information changes, you will promptly update the relevant registration information. During registration, you will create a user name and password (a “Membership”), which may permit your access to certain areas of this website not available to non-registered users. You are responsible for safeguarding and maintaining the confidentiality of your Membership. You agree to notify us immediately of any unauthorized use of your user name, password and/or account. You are solely responsible for any liabilities, losses, or damages arising out of the unauthorized use of your user name, password and/or account.
ACCURACY OF CONTENT
We have used every effort to ensure that information on our website is accurate and reliable. No warranty or guarantee is however given as to the accuracy of information provided. We do not warrant or guarantee that this website will be error-free, free of viruses or other harmful components, or that defects will be corrected. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We reserve the right in our sole discretion to edit or delete any information without notice, including orders which have been submitted and/or acknowledged.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We may provide hyperlinks on this website to third-party websites as a convenience, and the inclusion of any such hyperlink does not imply that we have endorsed or have made any representations regarding that website. Hyperlinked third-party websites are not under our control and we cannot be held responsible for you accessing any such third-party website via our website. Users accessing third-party websites via our website do so entirely at their own risk.
We do not guarantee that the products and services in this website are available at all times although they are stated as available. We reserve the right in our sole discretion to cancel any order. The reason for cancelling an order is not restricted to the product or service being unavailable. We reserve the right to refuse an order being errors in product or pricing information, or customer’s outstanding payment or other reasons. Furthermore, we reserve the right to require additional verifications or information before accepting any order. You will be contacted if any order is cancelled or if additional information is required.
The payment methods are Cash or Cheque upon delivery, or prior to delivery via PayNow or Bank Transfer. If you are our existing customers with credit term, such term will apply. We strictly adhere to the payment term. If payment is not ready upon delivery, we will not be able to release the items.
The price payable by you will be the price of the product as indicated on our website at the time of acceptance of your order; except in the case of a pricing error which will be made known to you. Prices indicated on this website are inclusive of the prevailing GST. A breakdown of prices and GST will be displayed at the checkout page.
Your order will normally be dispatched within 3 working days upon acceptance of your order. Please bear in mind these are approximations and during busy periods or unforeseen circumstances, delivery may be slightly longer.
This delivery lead time does not apply to made-to-order and special order products and services.
CANCELLATION BY CUSTOMER
We reserve the right to accept or reject an order cancellation request at our sole discretion.
a) We will not be able to cancel an order if it has been processed or delivered. It is our sole discretion to determine if an order has been processed.
b) Made-to-order products or services cannot be cancelled at all times as these are made specifically to your requirement.
EXCHANGE & RETURN POLICY
It is important to us that you are satisfied with your purchases. There are times when items need to be exchanged and we can allow if:
a) Item delivered was not what you have ordered; or
b) Item found to be defective or faulty;
All exchange requests have to be made within 7 working days from date of delivery.
However, we may allow for exchange of items ordered wrongly and we reserve the right to accept or reject such exchange request at our sole discretion. Items are only exchangeable if returned to us in condition as delivered with its original unopened/untampered packaging. You can:
a) Exchange the item on your next order; or
b) Exchange the item at our office at 1003 Bukit Merah Central #04-19 Inno Centre with prior arrangement; or
c) We can deliver the exchange item with a delivery fee of $26.75/trip.
Items that are NOT exchangeable and not limiting to this list unless they are defective or faulty.
a) Printer supplies (example: ink cartridges and toners, etc.)
If this item is defective or faulty, we will collect them when our delivery man is around your place and send it to the manufacturer/supplier. We will return this item to you when it is ready to collect from the manufacturer/supplier. If the manufacturer/supplier requires you to present the defective or faulty item personally, you would have to do so.
b) Office equipment (example: paper shredder, laminators, printers etc.)
If this item is defective or faulty, we will collect them when our delivery man is around your place and send it to the manufacturer/supplier. We will return this repaired item to you once it is ready to collect from the manufacturer/supplier. If the manufacturer/supplier requires you to present the defective or faulty item personally, you would have to do so.
c) Made-to-order and special order items
We DO NOT accept refund or return of any item. We seek customer’s cooperation to check all orders before confirmation. Should you require any clarification on any of the products and services, we are pleased to assist you. Simply call us at 62993757 or email to [email protected]
Product warranty is given by our respective brand suppliers and we are not liable should they fail to fulfill their warranty obligations.
When you visit or use this website or send us emails, you are communicating with us electronically and consent to receive communications from us electronically. We will communicate with you by e-mail transmission or by posting to this Site. If you do not wish to receive the emails, you can notify us via email [email protected]
NOTIFICATION OF POSSIBLE COPYRIGHT INFRINGEMENT
In the event you believe that material or content published on this Website may infringe on your copyright or that of another, you may request that they be removed.
Please report your notice of infringement to us in written that includes the following:
a) Identification of the copyrighted material to be infringing and information sufficient to permit us to locate the material.
b) A physical or electronic signature of the lawful copyright owner or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
c) Information on your name, address, telephone number and email address which you may be contacted.
d) State that you have a good faith belief that use of the material in the manner complained of is infringing.
e) State that the information in the notification is accurate, and under penalty of perjury, that you are the lawful copyright owner or are authorized to act on behalf of the owner of that allegedly infringed.
We will investigate your claim of copyright infringement and take appropriate actions. Notifications that do not follow this procedure may not receive a response. Kindly email to [email protected]
The Stationery Shop is committed to protecting your privacy while interacting with our content, products and services. We want to provide a safe and secure environment for you.
What information do we collect?
We collect two types of information.
1) Anonymous information
2) Personal information
We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your name, your company, e-mail address, mailing and/or delivery addresses or contact numbers.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
a. To personalize your experience
your information helps us to better respond to your individual needs
b. To improve our website
we continually strive to improve our website offerings based on the information and feedback we receive from you
c. To improve customer service
your information helps us to more effectively respond to your customer service requests and support needs
d. To process transactions
your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested
e. To send periodic emails
the email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Interacting with The Stationery Shop
Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.
If you have questions concerning your personal details and privacy, please do not hesitate to contact us.